In May 2009, I conducted a confidential online survey to see what current and past clients and colleagues were thinking. Here is every single response I received from clients to the first two (key) questions. They are unedited (okay, I corrected spelling in a few of them).
If you think about the most recent time that you’ve worked with David Rollert or designtangible, how satisfied were you overall?
- The tally was 23 “very satisfied” and 2 “satisfied” on a 5-point Likert scale.
What did you especially like? Dislike?
Your genuine will to help us succeed. Finding the good questions to ask, like a perpetual learner.
I especially like Dave’s perspective, which is both thoughtful and practical. I know that Dave will bring a creative approach to the engagement, and then be able to roll up his sleeves and bring it to completion
I find Dave’s comments extremely insightful. He speaks from experience and from knowledge; he makes observations that are very unique that no one else in the audience thought off.
Turn around of business needs into a UI was on time, even though timelines were ultra aggressive. The UI designed demonstrated a true understanding of business needs and was spot on for the client.
David’s style, his thoughtfulness to the needs of the user, his understanding of the economics of a site, his creativity.
Dave is very intelligent with good ideas and will tell you what he really thinks, not what you might want to hear (this is good). He adds a lot of value to what he touches.
Dave took a fairly nebulous concept and executed it brilliantly. He also incorporated feedback very well.
Very creative.
David’s optimism and his willingness to push an organization to open up to new ideas.
Enthusiasm and interest in the subject matter. It isn’t an act; Dave really enjoys and cares about his work.
Dave has tremendous experience and insight that he draws upon.
First, Dave is a fantastic story teller, and this comes across in his designs, and in the way he communicates. Being able to come back to us with designs that work involve critical thinking, listening and distilling, and Dave has an incredible amount of creativity to layer on top of all of it. Second, Dave is just a genuine, good human being.
Thoughtfulness, detailed. Asked the right questions. Is willing to work within budget, do what can be done (which isn’t always the same as what needs to be done).
I especially enjoyed the collaborative nature of the relationship. Rather than push his own ideas on me, David really listened to what I had to say and created a proposal that incorporated both of our best thinking.
I especially liked: 1.) simplicity and cleanliness of design; 2.) ability to assemble a strong, highly motivated team to do the work; 3.) even temperament; 4.) development of solid uer testing methodologies 5.) willingness to speak “truth to power” — that is, tell the client/boss when his design ideas are not that good! I disliked (but swallowed) the budget implications of a commitment to doing the job right.
The expertise, insight and patience are invaluable. Presentations are ALWAYS engaging and informative. I feel like I walk away smarter.
David is always direct, focused and smart. I always enjoy my interactions with him.
Liked that he was thoughtful, didn’t try to over-haul the interface, but rather make very constructive suggestions to improve specific weaknesses of our interface.
Great collaborator – Dave is very easy to work with. Fantastic industry experience and focus is on long-term best interest of his clients. No dislikes – OK, maybe one – he lives too far away.
What reasons might you have for recommending us?
To be honest, being asked to recommend David is an honor to me.
Very polished contributions, high quality work. I would be glad to have his work in front of any level executive in my company
Years of experience in interaction design and customer experience is very apparent in all deliverables. Designtangible understands what it takes to create a great experience for users of a internal / external application or web site
David is a high-standards act. His knowledge of the underlying motivations behind actions one might want to do, and his creative design make him a great partner
The attention to detail and the ability to work with limited amount of feedback while creating a great experience were very helpful. The concepts created were innovative and resonated strongly with our end users. They explained difficult concepts in layman’s terms without oversimplifying.
Produce good results, easy to work with, accommodating and flexible, etc.
David! A great business partner who is very talented in his field, is able to quickly get to the root of a business problem, and work effectively at all levels to solve them in a way that makes the right trade-offs between customer and client needs.
Dave is a good listener, a great designer, smart and engaging.
Experience. Sophisticated and analytical approach to online design
Listening, thinking, distilling, creating…oh, and then iterating all over again. Dave does it with grace, ease and humor.
Partners with clients to help them identify the issues and solve them. A true partner, not a “consultant.”
Easy to work with and always professional.
Clean, efficient design, based on insightful analysis, sensitive to users, delivered with a pleasant client experience.
David will offer his honest opinions that are thoughtful and have rationale behind them. They’re not merely subjective opinions (although he has many good ones at that). It will be a good partnership.
Outstanding work in every aspect of the relationship.
I know you and your work!
Knows his stuff.
Great collaboration, experience and insight and fantastic results.
Note: In addition to clients, many colleagues also were kind enough to respond to the survey, with similar feedback. If you don’t see your comment here, it’s because you were in the colleague group. Your responses were kept separate by the survey platform, Survey Monkey.
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